--- title: Uncover Problems Before Your Supporters Leave You Forever description: Find out how to make your supporters' engagement experience better. Plug the holes in your relationship. Do it now before your supporters leave you forever. image: https://info.imarketsmart.com/hs-fs/file-3555671407-jpg/blog-files/istock_000012840414small-451x300.jpg --- ### Get weekly nonprofit marketing ideas straight to your inbox ** [301.289.3670](tel:+1-301-289-3670) / [888.618.2015](tel:+1-888-618-2015) [**Contact](http://imarketsmart.com/contact-us) [**  Careers](http://imarketsmart.com/careers) - - - [![Imarketsmart](https://info.imarketsmart.com/hs-fs/hubfs/images/logo-basic-300x451.png?width=300&height=45&name=logo-basic-300x451.png "Imarketsmart")](http://imarketsmart.com/) [Get a Demo](http://imarketsmart.com/request-a-demo/) # Marketsmart Blog # Uncover Problems Before Your Supporters Leave You Forever **Ya[![donors breakup](https://info.imarketsmart.com/hs-fs/file-3555671407-jpg/blog-files/istock_000012840414small-451x300.jpg?width=451&height=300&name=istock_000012840414small-451x300.jpg)](https://info.imarketsmart.com/hs-fs/file-3555671407-jpg/blog-files/istock_000012840414small-451x300.jpg) don't know what ya don't know** My firm once used a vendor to help us. He was a nice guy. But he delivered his work product at a certain pace— slow. One day, we found another vendor. His pricing was the same but he delivered his work product at a very different pace— fast. Time is money for us. So we switched vendors.   **Why am I telling you this?** Because we never heard back from our original "not fast" vendor. He never called, emailed or sent us a letter asking, "What happened? How come you guys don't call me anymore? Did I screw up? What can I do to fix this?" He just let us go. Your donors do the same to you?   **What should you do?** [Survey your donors](http://imarketsmart.com/solutions/), supporters and advocates before they leave you. Find out how you can make their engagement experience better. Plug the holes in your relationship. Do it now before they leave you forever.   LIKE THIS BLOG POST? PLEASE SHARE IT AND/OR SUBSCRIBE - [Tweet](https://twitter.com/share) **Posted by**Greg Warner April 15, 2015 [** Next](https://info.imarketsmart.com/blog/theres-no-such-thing-as-email-readership/) [Previous **](https://info.imarketsmart.com/blog/start-putting-these-words-everywhere-right-now/) Search this site on Google Search Google #### Get Weekly Tips ![](http://11034n4348rz28bwol8ogod8.wpengine.netdna-cdn.com/wp-content/uploads/2015/07/majorgiftmotivatorCTA-e1438624761470.png)Get captivating motivational quotes~*hand-picked for major and planned giving fundraisers*~delivered via email every Tuesday.![](http://11034n4348rz28bwol8ogod8.wpengine.netdna-cdn.com/wp-content/uploads/2015/08/majorgiftmotivator-tile-sidebar-image-e1438802110804.jpg) [![Get Motivated](https://no-cache.hubspot.com/cta/default/1716178/3152951d-d234-4e33-8af5-19882b865e06.png)](https://cta-redirect.hubspot.com/cta/redirect/1716178/3152951d-d234-4e33-8af5-19882b865e06) ### JOIN THE CLUB Become a better fundraiser! Enter your email below for tips and tricks guaranteed to help you raise more money and keep more donors at lower costs. ### DOWNLOAD OUR FREE EBOOK [![eBook Image](https://info.imarketsmart.com/hubfs/images/Hardcover-Book-FundraisingIsBroken-e1438787940530.png)](http://imarketsmart.com/resources/ebooks/fundraising-is-broken-ebook/) **A Fundraising Guide for Nonprofits**[![Get My Copy](https://no-cache.hubspot.com/cta/default/1716178/3f31af11-258f-4651-911c-07db0c7c1785.png)](https://cta-redirect.hubspot.com/cta/redirect/1716178/3f31af11-258f-4651-911c-07db0c7c1785) ### Connect with MarketSmart ### Our Awards [![](https://info.imarketsmart.com/hubfs/images/2015_score_award1-1.jpg)](https://www.score.org/success-stories/marketsmart) [![](https://info.imarketsmart.com/hubfs/images/winner-1.png)](http://scoreawards.score.org/entry/8856382) ### Press Releases [![](https://info.imarketsmart.com/hubfs/images/washingtonpost.png)](http://www.washingtonpost.com/news/on-small-business/wp/2015/05/06/business-rx-how-to-manage-a-rapidly-growing-team/) [**](https://info.imarketsmart.com/blog/uncover-problems-before-your-supporters-leave-you-forever/#top) ![](https://info.imarketsmart.com/hubfs/images/LogoWithSlogan.png) [![](https://info.imarketsmart.com/hubfs/images/winner.png) ](http://scoreawards.score.org/entry/8856382)[![](https://info.imarketsmart.com/hubfs/images/2015_score_award1.jpg)](https://www.score.org/success-stories/marketsmart) ©2015 MarketSmart | 9658 Baltimore Ave., Suite 360, College Park, MD 20740 | [301.289.3670](tel:+1-301-289-3670) | [Privacy Policy](http://imarketsmart.com/privacy-policy/) | [Anti-Spam Policy](https://info.imarketsmart.com/anti-spam)